How we use your details

Last updated: 27 September 2026

iCanHelp is a commercial service of VFP Consultants LLC (USA) for B2B websites, AI assistants, automations and lead funnels. This policy covers the details you provide in our interest forms, order-intent flows and communication channels.

Controller and contact

Controller: VFP Consultants LLC (United States), trading as iCanHelp.
Privacy, access or deletion requests: info@icanhelp.ai.
Full billing/contracting details appear in the final offer or contract before any payment.

Data we collect

Full name, email, phone/WhatsApp and business.
Type of business, website, request message, selected package or order intent.
Communication/privacy consents, submission time, submission page, campaign source and referrer.
Technical security and measurement details, such as IP address and user-agent.
Later communication notes when you continue the conversation via email, phone, WhatsApp or Telegram.

Purposes and legal bases

Answering your request, pre-assessment and preparing an offer: pre-contractual steps and legitimate interest in B2B response.
Communication via email, phone, WhatsApp or Telegram: consent where required and legitimate interest in answering your own request.
Security, anti-spam and proof of consent: legitimate interest and compliance with legal obligations.
Basic campaign/page performance: legitimate interest with minimal necessary data; we never sell personal data.

Where data is stored and who processes it

Data may be stored in website hosting, database/CRM, email, telephony, messaging, analytics and secure backup systems. Processor categories include cloud hosting, database/CRM, email, telephony/SMS/WhatsApp/Telegram, analytics, monitoring providers and professional advisers where necessary.

We use providers inside and outside the EEA only where an appropriate contractual or technical basis exists, such as a Data Processing Agreement, Standard Contractual Clauses or equivalent protection where required.

Website chat

On our public pages you can chat with our AI assistant. It is provided by our own service, iCanHelp Connect.

Data we process when you write to us: your messages, optionally the email or phone number you choose to leave, the page you wrote from, your browser language, and a random visitor ID stored in your browser’s local storage — no cookies and no tracking. Your IP address is used briefly and only to limit abuse (rate limiting).
Purposes and legal bases: answering your enquiry and pre-contractual steps (Art. 6(1)(b) GDPR), and our legitimate interest in answering visitors quickly and preventing abuse (Art. 6(1)(f) GDPR).
Artificial intelligence: replies are generated automatically by AI from our own published information; the chat says so when it opens (transparency under the EU AI Act). Where needed, a person from our team follows up. No automated decisions with legal effects are made.
Recipients and processors: Vercel and Neon (hosting and database, servers in Frankfurt, EU); OpenRouter and the AI model providers it routes requests to (e.g. Google, Anthropic). Message text is sent to them only to generate the reply and, under their API terms, is not used to train their models. Some of these providers may process data outside the EU under Standard Contractual Clauses.
Retention: the periods for enquiries under “Retention periods” apply — if no engagement follows, up to 12 months after the last substantive contact; if you request deletion, we delete or anonymise everything we are not legally required to keep.
For your rights and how to contact us, see “Your rights” and “Contact”.

Retention periods

Enquiries that do not become clients: up to 12 months after the last substantive contact.
Client/contractual records: for the duration of the engagement and up to 6 years for accounting/tax purposes where required.
Consent, anti-spam, IP/user-agent and technical logs: up to 24 months, unless needed for security or a legal claim.
If you request deletion, we delete or anonymise everything we are not legally required to keep.

Your rights

You may request access, rectification, erasure, restriction, portability, withdrawal of consent and objection to processing. Email info@icanhelp.ai with the subject “Privacy request”. If you believe we have not responded properly, you may contact the data-protection authority of your country.

Cookies

This site sets no third-party tracking or advertising cookies. We use one functional cookie (site-locale) that remembers your language choice.

Security

We limit access to those who need to handle the data, use HTTPS transport where applicable, never print secrets or keys in public reports, and never ask for sensitive health, payment or password details through the interest form.

Contact

Email: info@icanhelp.ai